Terms and Conditions

1.1 Invoices will be raised at the point of sale as agreed with Customer. 

1.2 Invoices and an account statement will be issued, as agreed between Customer and BH Online, and sent to Customer electronically. 

1.3 BH Online reserves the right to request payment in advance for other services purchased on behalf of Customer, such as, but not limited to, conferences, meeting rooms and events.

1.4 Customer shall at all times be liable to BH Online for any charges incurred by Company as a result of any action by any employee of Customer in the order, or use of, goods, services travel reservations and tickets; including employees acting without the authority of Customer.

1.5 Should any employee of Customer acting with, or without, permission make changes to any travel reservations through the emergency out of hours service of BH Online, and where the request may fall outside of Customer’s own travel policy, then the cost will be charged to Customer’s travel account and BH Online will not be held responsible in any way for the additional costs incurred by Customer.

1.6 BH Online shall charge Customer an agreed Service Fee for any calls made by an employee, or sub-contractor, of Customer to Company’s appointed emergency out of hour’s service.

1.7 BH Online's Service Fees remain non-refundable once charged for at the point of sale.

1.8 BH Online's service/admin fees shall remain non-refundable once charged for at the point of sale.

2.1 Passports - whilst BH Online will make all reasonable endeavours to check the validity and expiry date of Customer’s employees’ passports, BH Online will not be held responsible should an employee of Customer be unable to travel due to an invalid passport.

2.2 Travel Visas - whilst BH Online will make all reasonable efforts to confirm and advise Customer of the visa requirements of any country on an itinerary, BH Online will not be held responsible, financially, or otherwise, should an employee of Customer be refused entry to any country in their itinerary.

2.3 Airline ticket refunds - it is the responsibility of Customer to advise BH Online when an airline ticket, issued by Company, has been unused, in part or in whole. BH Online will then action, in a timely fashion, a refund to Customer’s account, in some cases this will incur a £10 administration fee. However, and in some instances, government airport taxes, airport operator fees and airline fuel surcharges may not be refundable.

2.4 Hotel bedroom reservations - when Company is required to book a hotel bedroom by BH Online, Customer shall provide BH Online with a valid credit card which will be used to guarantee the room for late arrival. BH Online will not use the credit card for payment. In all circumstances it is the responsibility of Customer to notify either BH Online, or a hotel directly when they need to cancel their reservation.

2.5 Car rental - car hire companies have a minimum age restriction in most countries and a clean driving license requirement.  It is the responsibility of Customer to ensure that its employees meet these requirements. Where BH Online provides Customer with a credit voucher to cover all rental costs, and as signed for by an employee of Customer, on the rental agreement provided by a car hire company, the Customer must pay all charges even where the final amount is different from BH Online's original quote.

3.1 When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. 

3.2 We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). 

3.3 If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.